At Laundry Basket laundry, we understand your busy lifestyle and how important it is to have clean clothes on-hand at all times. We offer a one-stop solution for all of your laundry cleaning needs, including pick-ups, drop offs, wash & fold and coin or self laundry services. Our teams of professionals take care of all types of laundry from delicates to large rugs and deliver them back to you professionally cleaned, folded and ready to wear! So if you are in need of a Laundromat in New York , foldit laundry may be the right place for you! All we require
of you is to let us know your laundry needs and we will do the rest.
Please read the following agreement carefully.
"Customer" use of any of Company's services indicates an agreement to be bound by the terms and conditions
set forth below.
Items which are given to "Company" for cleaning /
repairing will be termed as article(s) in this agreement.
This agreement is strictly between Company and the
Customer and does not in any way constitute or imply any relationship with any other parties. As a
condition to using any of Company's services, and for the mutual benefit of both Company and the Customer,
the undersigned ("Customer") agrees to the following terms and conditions:
1. All garments/linen/fabrics are handled with
greatest care but owing to the conditions of the articles or non apparent/non-visible defects in its
material there is a POSSIBILITY OF DISCOLOURING OR SHRINKAGE. Such garments are accepted for cleaning at
OWNER'S RISK and company will not accept any responsibility for it.
2. Company will use reasonable efforts to try to
ensure that washing, drying and folding services are maintained at a high level of quality.
3. Company due to time constraints does not read
manufacturer suggested care and washing / drying labels, and will not responsible for garments labeled
"hand wash only" or "dry clean only"
4. Company accepts no liability for "special care"
and delicate items that require special attention to be cleaned.
5. Company is not responsible for any article which
is left beyond 30 days. After this period, if any discount was given on this order at the time of pickup
shall be removed and a storage fees shall be charged @12% per month on the total invoice amount. Article
not claimed within three months shall be handled appropriately by Company and be sold to recover the
6. Company reserves the right to refuse cleaning
7. Removal of stain is a part of the process but,
complete removal of stains can not be guaranteed and will be processed at customer's risk.
8. Company is not responsible for loss of or damage
to any personal or non-cleanable items left in the article such as money, jewelry, or anything else.
9. If customer cannot accept the loss of any
garment, please do not leave it with us.
10. In case of any loss or damage Company can
reimburse up to a maximum of three (3) times of its processing (laundry / dryclean) cost (decision remains
with Company if any reimbursement has to be done) only if Customer is able to produce the bills.
Compensation shall be provided in form of services and no cash will be given to customer.
11. Customers are requested to count the articles
at the time of delivery and inform the delivery man in case of missing articles. Company will not be
responsible for any such claims after the articles delivery has been accepted and signed by the
12. Company gives a warranty of 7 days from the
date of delivery for the articles, for any quality related issues with washing or dry-cleaning of articles
(only if the article has not been used by the customer after service). Any quality related claim after the
stipulated time shall not be entertained.
13. Customer might get regular updates (Calls / SMS
/ Email / App Notification) from Company of transactional and marketing in nature, if customer wants to
stop it then Customer has to register a request with Customer Care Department of Company.
14. Company shall not be held responsible for any
ornaments/ jewellery fittings on the garment.
15. Customer shall examine articles for damage at
the time of delivery, and notify the same at that time. Company shall not be responsible for any claims
16. Any loss/damage/delay due to FORCE MAJEURE
conditions, Company is not liable for any compensation or reduction in charges.
17. We accept no liability for any loss or damage
of the articles arising due to fire, burglary etc. beyond conduct or any other similar unforseen
18. Some process/items may require additional
period to process. No deduction on billed amount or claim can be initiated against in respect of
19. Tariff for designer wear will be decided on a
case to case to case basis depending on the complexity of garment, the same shall be communicated to
customer after it is examined by the expert at the processing center.
1. Company does not provide printed bills, and
invoices will be sent by e-mail only on registered email id.
2. Customer will be charged twice the amount of
regular order for any express delivery.
3. Customer has to pay the entire amount after
successful delivery of order.
4. For retail orders, customer has to pay by cash
only, we accept debit or credit cards as well, but for that customer has to inform us beforehand.
5. Customer can buy a prepaid plan for which amount
can be paid by cash or cheque. In case customer choose to pay by cheque, plan will only be effective after
realization of cheque.
6. Tax will be charged over and above the rates
mentioned in the website.
7. Prepaid plans are valid only at the location
where the customer was at the time of buying the prepaid plan.
Cancellation / Refund Policy:
1. Any extra amount paid by customer for retail
order can be refunded by the company if customer ask.
2. Balance available in "Prepaid" plans are
non-refundable and can not be transferred to any other customer.
3. User can cancel at any time before actual
pick-up. No cancellation charges will be levied
4. In case company deny to process any article
because of any reason, the order amount for that article will be refunded to retail customer or will be
added to prepaid balance for prepaid plan customer.
5. If customer wants to cancel the order because of
any reason, then the request for cancellation has to be placed within 2 hr of pickup of articles.
6. Once order is punched and processed, order can't
Coupons & Discounts:
1. Coupon can only be applied by customer using foldit laundry mobile app on available platform.
2. Once order placed and invoice is generated
coupon can't be applied.
3. No two or more discounts / coupons / offers can
be clubbed together.
1. Company never sell your personal information
like phone number, address or email id with any third party.
2. Company may hire other companies to provide
limited administrative and communication services on companies behalf, such as hosting sites, the
processing and delivery of mailings, providing customer support, or providing credit card processing
services. Company has the right to disclose your Personal Information to these third party companies for
the purpose of administering and maintaining the Site and App's features, functions and operations. Those
companies will be permitted to obtain only such Personal Information as necessary for them to deliver the
respective services, and we do not authorize these companies to use your Personal Information except for
the sole purpose of providing those services requested by us.
Links To Other Sites:
1. Company doesn't hold any liability on account of
damages occurred of any kind from the content published on our website.
Distribution of Information:
1. The content of this website is an intellectual
property of Company . Any distribution whatsoever will not be tolerated and shall be punishable by
Prohibited Uses of Site:
1. Impersonating or imitating as some one else
shall be liable for legal action accordingly.
Content Permission &
1. Any imitation or distribution of content on this
website for any purpose shall be treated as infringement and shall be punishable by law. Publishing of any
third party content is prohibited and shall be liable for legal action.
Changes To the Agreement:
1. The above-mentioned information is liable to
change at any time without any prior notice. Company shall not be liable for any loss incurred.